Tenants
Tenant resources
Pay rent, send a repair request, or find the form you need.
- Pay rent online Sign in to the AppFolio tenant portal to pay from your debit card or bank account. (opens the AppFolio tenant portal)
- Request a repair We prefer requests in writing. Add photos if you can.
- Every tenant form Notices, guests, complaints and accommodation requests.
After-hours emergencies
We have on-call maintenance available evenings and weekends for emergencies only. Call 541-269-5561 and follow the prompts to reach our on-call staff.
Fire or a break-in: call 911 first.
Call 541-269-5561What counts as an emergency?
- Fire (call 911 first)
- Floods, cracked or bursting pipes
- Break-in or theft (call 911 first)
- Severely leaking water heaters
- Sewage overflows
- No source of heat
- Exterior door locks that don't work
- A necessary appliance that doesn't work, such as your refrigerator
When rent is due
- Most leases
- Rent due by 5 PM on the 5th. Late fee $50.
- Most subsidized properties
- Rent due by 5 PM on the 10th. Late fee $10.
Check your lease agreement for the fees that apply to you. Running late? Talk to us before the due date: in most cases, subject to owner approval, we can set up a promissory note.
Ways to pay
- Online through the AppFolio tenant portal, from your debit card or bank account
- Personal check (established tenants), money order, cashier's check or cash at the office
Forms
- Request a repair Tell us what needs fixing and when we can come by.
- 30-day notice to vacate Give your written 30-day notice before you move.
- Guest registration Let the office know who is staying with you.
- Written complaint Report a violation of your rights or a project rule.
- Reasonable accommodation Request an accommodation, with verification from your provider.
- Assistance animal request Request an assistance animal, with verification from your provider.
- Commercial space application Apply to lease one of our commercial spaces.
- Feedback Tell us how we're doing.
- Promissory Note (security deposit) Printable PDF. Email to Kristin at [email protected]. (PDF)
- Co-Signer Application Printable PDF. Email to Kristin at [email protected]. (PDF)
Common questions
All questionsWhat if I notice something like gutters that need cleaning, or shingles off the roof after a storm?
Preserving the property you rent is one of our main priorities. If you notice something we have not addressed, or something damages the property, such as a storm, please tell us. We want the home safe and livable for you and protected for the owner. Email [email protected] or [email protected].
How do I get something fixed, or ask for an upgrade?
We prefer maintenance requests in writing. Fill out a maintenance request on our website, or come to the office to fill one out. We can also mail or email you a form. You can email our maintenance department directly at [email protected].
You can also ask for an upgrade, like a ceiling fan or a screen door. Owners may provide these for long-term tenants in good standing. We value your tenancy and want to hear your suggestions: email [email protected] or [email protected].
What happens at the end of my lease?
In most cases your lease rolls over to a month-to-month tenancy. The most important thing to know: whether or not your lease has expired, you must still give a written 30-day notice. Please do not assume that GMS thinks you are moving out when your lease expires. GMS only recognizes 30-day notices in writing.
How do I give a 30-day notice?
Write us a letter saying you intend to move, or we can send you a 30-day notice form. Give the date your tenancy will end; for a month-to-month tenancy it must be at least 30 days after we receive your notice. This is the one case where GMS does not prefer email, because we need an original signature to know it is really you. We are happy to email you the form, but please do not email the notice back. Mail it, drop it off, or use the night drop if we are closed. All 30-day notices take effect on the date GMS actually receives them.